About Us

Guest Services is located on Level 1 – near the JACK Cleveland Casino Entrance and offers the following amenities and services. Please feel free to contact us at 216.771.0033 with any questions.

  • ATM
  • Automobile Services
  • Comment Cards
  • Employment Listings
  • Free Wi-Fi
  • Gift Cards
  • Hotel Information
  • INsider Program
  • Local Attractions Visitor Info
  • Lost and Found
  • Movie Schedules
  • Parking Validation
  • Postage Services
  • RTA Bus, Rapid and Waterfront Lines
  • Safety Escorts
  • Store Directory
  • Stroller Service
  • Transportation Schedule
  • TTY For Hearing Impaired
  • Wheelchair Service


For the convenience of our shoppers and guests, new recycling centers are now located in the food court and in various areas around the center. The new bins accept plastic, paper and aluminum cans. We encourage everyone to use these bins to help us make our planet and our center a better to place to live, shop, dine and play.



230 W. Huron Road
Cleveland, OH 44113